I am nervous working on my cases and feel unsure of my clinical abilities at times with all of the client's complex needs. I do not like working with them and so I avoid calling the office. 605 0 obj <>stream She seems like she's always in a rush to get me off the phone. Many agencies provide clients with surveys after visits or assignments, and ask questions … I feel like it is a struggle to reach my Nursing Supervisor. If office staff are indifferent or unprofessional, that reflects poorly on the entire agency. Feedback/comments about email communication: Tell us how you feel about AHHC's pay scale. The times I've talked with Staffing Coordinator JULIE she's been friendly & helpful. Thank you for your help! (mark all that apply). Similarly, measures that have been used with care recipients or measures that have a care recipient version are noted. A post-training survey shouldn’t focus only on the course. A t some point, almost every home care agency owner will have the frustrating experience of hiring a candidate who seems great in the interview but performs poorly on the job.. I am not satisfied with my current pay scale and will only be with AHHC until something better comes along. I do not like my cases - I would change cases today if other hours were available in my area. With their healthcare provider's help, this questionnaire can also help caregivers make decisions that may benefit both the caregiver and the older person. ��A�9��4��:4��WtQ�*E8��ɪ��a�iI≡}�%q�ؖ��H�Fo�q+9~_�Y������ h�bbd```b``6��7@$�*��"Y6���`5��j܁$Ӎ�@�ќ$�a�"&�D�7���L�L'�f20 ������ 4�U The times I've talked with Administrator BETH she's been friendly & helpful. First and Last Name: Question Title. (mark all that apply). I am satisfied with my current pay scale only because the benefit of working one-on-one in home care is worth more to me than higher pay from facility settings. Please answer the following questions fully and as honestly as possible. Valued Caregivers, As a caregiver of the children we serve, we ask for your participation in completing these surveys to help us improve our services. Very satisfied. ... has released the results of the Littler Employer Pulse Survey Report. Home Care Survey Forms and Self-Audit Tools Be Prepared for Your Survey . The survey is conducted monthly. B"$N CA�Ϳ=(*��I�f��q?��@5s�1F�����E�)� �o���'a�4��qK7��W#�!�0�bh ��֝[��P����-��� b) Caregiver questionnaire: ... focus of the survey was on caregivers… I know they're on the phone a lot so I frequently email instead of calling in and don't have a problem with communication. Service Characteristics ... Ability to express own ideas and ask questions. Don’t ignore the impact office employees have on client satisfaction and caregiver recruitment and retention. Were the course’s title and description easy to comprehend? I don't like talking to her, I feel she is rude to me at times. 7. caregiver specific and have been used with broader non-caregiving populations are referenced as “[not caregiver specific]”. I wish my schedule was different - I could get a different shift than the one I am usually scheduled. (mark all that apply). Temporary licensed home care providers will have an initial full survey … Exit this survey >> Family/Caregiver Satisfaction 1. Members of the Administrative team that work during the day also fields urgent calls in the evening and on weekends. 2. Yes No 2. It should also include questions about the pre-training phase. The survey includes the following key topics: starting hospice care; help for the patients’ symptoms, communication with the hospice team, caregivers’ own experiences with hospice care services; an overall rating of hospice care, and a question … The times I've talked with Administrator BETH she has not been able to help me and/or has not seemed friendly. I feel most of my co-workers work well together. 5т&T���� �4�lc�o�����r�82[ZV� ��rUzI��o�}:�a��YѤ����R�痴H�`{HhصeU�^L������Cuk�"'��J��0X�w���Б����U��/7JNe�xSlǡpmDYc �\eI�HbŁ�O�${lk۲G��~�^'?#圵�B�����2�gb�g݀2�����K�g��-A�I�7*ʲ�Z!7]�e]�j�?�7�?L�d�U���)V��|�`���"%E��C�Vpd�Q��a;���r2-f��&��凵�*�әD����:�1�S�&�-�L��� ��:�zj1���a� ��g�c�>}�x�y*�5�C�X@���H*V������x��xH�++_����'A bTu!���v�4ĐOk��V[����$�ֵ�T��`�������[���6�Ӭ9�14���ڣ�Xt;R�5N��'�9�e���7A��! I do not like working with her and so I avoid calling the office. The questionnaire contains 47 questions covering topics of interest to family caregivers … The times I've talked with HR Manager NATHAN he's been friendly & helpful. The times I've talked with Nursing Supervisor BEVERLY she's been friendly & helpful. Your feedback is sincerely appreciated and it is confidential so please feel free to give honest, candid answers. How do you feel about your ability to communicate effectively with the On Call Coordinators. This survey will address the following questions: (1) the key characteristics of the caregiving provided to individuals with disabilities or chronic health conditions under the age of 65; (2) caregiver and care recipient demographic characteristics; (3) informal caregiving strategies and challenges; and (4) the assistance caregivers … I do not like my schedule at all and don't feel the Coordinator understands what I am interested in. I enjoy working with them and feel we have a good relationship. I feel like it is a struggle to reach my Staffing Coordinator. It is our goal to get feedback twice a year, as part of our goal to be the #1 choice for recipients and caregivers … I am fine working with them and do not have any issues. Some best practices to follow for tracking client satisfaction in homecare can be: Provide post-visit or post-assignment surveys. My schedule is okay and works for me most of the time. I feel support from my Nursing Supervisor and know that I have an advocate for any clinical issues I face in my day to day work. How about working for AHHC as a company...do you like working for our agency? I can usually reach someone live when I have to call in and don't typically have any issues getting in touch with someone. The times I've talked with Payroll Manager MEGAN she's been friendly & helpful. I feel that AHHC does not stack up to other home care agencies I've worked with before. My cases are okay and I enjoy going to them most of the time. 0 How do you feel about your ability to communicate effectively with them. Describe your relationship with your Staffing Coordinator Julie. Yes, I currently work with another home care provider. Yes, I have worked with other home care provider(s) before. Many times, this can be prevented by asking more thorough questions in the interview. Question Title. Set reasonable deadlines for returning the survey. The times I've talked with Nursing Supervisor BEVERLY she has not been able to help me and/or has not seemed friendly. endstream endobj startxref ... answering client questions and handling billing. Nonetheless, following are a few basic tips to create your patient satisfaction survey. * 1. How would you improve the pre-training phase? In regards to your cases, how do you feel about where you're assigned? I feel AHHC send me too many emails/texts. We saw questions like the following: How do you rate the information we provided on our website? Title: Home Care Client Satisfaction Survey … Nursing Supervisors are on in & out of the office quite a bit with the visits they make to client's homes. I don't like working pediatric home care but I need a job. I like the ability to submit email responses to required HR needs, it is much more convenient for me than mailing off a paper form. If you've had occasion to talk with any other members of the Administrative Team OTHER THAN YOUR PRIMARY CONTACTS how have those interaction been. I am satisfied with my current pay scale and differentials. Get monthly client/caregiver satisfaction reports and detailed feedback, reduce caregiver … Focus on common areas of patient satisfaction. It is important that your survey includes questions that are focused on the common areas of patient satisfaction. �ӪIK��%����D0���UI������Bʰ�O!�p���TS�� $�xL����q0t��#]��$Rs�,@�R�C麱 �u!�i�S8%�%Ţ;��t�0t�����&/���Q��._g�Nq `d�c�ƕ�aɤl�\�؋�d��f�W�{xșR�,�N�zm7������,; T(џb� u����9�e�i�˂d�kR�h����{[�8+�|*�.�1�~��(�1v�2P�Ү�n� ��xx���e�����ѥ�涰����9hM;.�A�5����j�A萒֫1��i=J��z�R۹)��)\�} �:��]�D�i�j�4�����?�,�v+'�KK sZ�(�w��� T�1����c�^�S �&Es�E��R�~��n(�Z"g4;����E�g�R��|@Z���B���� �jE��G=�LZ�:�:�U���S]�p�����r�L�^�U� w�z����T�?��. Overall, how satisfied or dissatisfied are you with the application process of RCAW's Caregiver Respite Grant Program? In regards to your schedule, are you happy with the schedule the Staffing Coordinator works out for you generally? 3. 4. My caregiver is knowledgeable about my (or my loved one’s) condition. 31��S-JQ�s�}�/S6w�n~�����D����e���6���A�z>����M6�6�0�;�����0�S3Jt �CXZ����oYz���a�i��-�.wY�V; Thank you so much for completing this survey and giving us your feedback. endstream endobj 569 0 obj <>>>/Filter/Standard/Length 128/O( 8��4�v2.N%�\)�N���"��/�����)/P -1084/R 4/StmF/StdCF/StrF/StdCF/U(�.u���=�E�9^+\\ )/V 4>> endobj 570 0 obj <>/Metadata 44 0 R/PageLabels 565 0 R/Pages 566 0 R/StructTreeRoot 90 0 R/Type/Catalog>> endobj 571 0 obj <>/MediaBox[0 0 612 792]/Parent 566 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 572 0 obj <>stream I like getting frequent short single topic emails from AHHC instead of lengthy memos and newsletters with multiple topics to cover all at once. Caregiver Satisfaction Survey We developed the following survey to get feedback about our services from the caregivers we serve. Javascript is required for this site to function, please enable. A 2-question survey designed to take less than 10 seconds to complete on a mobile device or laptop, and to be deployed as frequently as twice weekly or at a useful interval for your organization. Customer Satisfaction Survey Template. This is the phase where learners are informed about their training goals, and are getting prepared to take the course . It is recommended that this survey be deployed approximately a week after the first survey … I frequently have to leave voice mail but I get a return call within a reasonable time and don't have a problem with communication. %PDF-1.6 %���� Were training goals and objectivesclearly stated before you started the course? Caregiver well-being could be improved through in-hospital delivery of stroke care that meets their needs and demands which, in turn, could relieve caregiver stress. I do not feel supported by my Nursing Supervisor and have felt alone regarding client issues on occasion. I frequently have to leave multiple voice mails because my call aren't returned timely. How do you feel about your co-workers in the home? I don't like talking to them, I feel they're rude to me at times. Hospitals. Caregiver Self-Assessment N Questionnaire Distributed by. AHHC uses email and the new ClearCare texting as a quick & easy means to communicate with our team members. Here are some sample questions: 1. The times I've talked with Director of Clinical Services JAN she has not been able to help me and/or has not seemed friendly. The times I've talked with Director of Clinical Services JAN she's been friendly & helpful. A good way to design your patient satisfaction survey is using patient satisfaction survey templates. The times I've talked with Staffing Coordinator JULIE she has not been able to help me and/or has not seemed friendly. Yes No … Feedback and comments are thoroughly reviewed so that we may work on any areas in need of improvement. The times I've talked with HR Manager NATHAN he has not been able to help me and/or has not seemed friendly. Describe your relationship with your Nursing Supervisor. Asking the right questions in a caregiver … I wish my schedule was different - that I could get more hours. I am fine working with her and do not have any issues. The surveys are voluntary and takes as little as 5 to 10 … I love it, I think AHHC is a great agency. I like my schedule and know the Coordinator does everything she can to meet my needs. 568 0 obj <> endobj Caregivers Satisfaction Survey - 2016 This brief survey is to help us evaluate our relationships with our caregivers. It is okay, but it's probably not what I want to do long term. Personal Family Caregiver Survey 1 Washington State’s Personal Family Caregiver Survey This Survey is for unpaid family caregivers and is used in conjunction with one-on-one consultation with a caregiver … Caregiver Satisfaction Survey Thank you for taking the time to complete this review. I understand the primary reimbursement source is IL Medicaid but still wish AHHC could afford a higher pay scale. I feel the team does not work well together. Please let us know how you feel about this type of communication. They seem like they're always in a rush to get me off the phone. The information you provide will help the Texas Health and Human Services Commission (HHSC) and their partners better understand the needs of people who care for others. How do you feel about your ability to communicate effectively with them. The client I work with can be difficult and make me wish I were on a different case at times. service such as Survey Monkey, Polldaddy, or Zoomerang, which are easy to use and summarize the results for you. I do not like email/texting as a means of communication, I prefer regular USPS mail & phone calls. %%EOF 583 0 obj <>/Encrypt 569 0 R/Filter/FlateDecode/ID[]/Index[568 38]/Info 567 0 R/Length 93/Prev 782677/Root 570 0 R/Size 606/Type/XRef/W[1 3 1]>>stream For those of you who have worked or are currently working with other home care agencies, how do you feel AHHC compares to the other agencies in general. Such state of dissatisfaction despite the importance of the caregivers’ role could be explained in part by the lack of a validated stroke-specific caregiver satisfaction … The times I've talked with Payroll Manager MEGAN she has not been able to help me and/or has not seemed friendly. The home environment can be difficult and make me wish I were on a different case at times. I know they're out a lot so I frequently email instead of calling in and don't have a problem with communication. The quality of the service provided by caregivers is: z ^ ^KD d/D ^ EK KDD Ed^ My caregiver is reliable (arrives on time, has few or no absences). Compare family caregiver … ���tP������3�z����mg-���?����=O�����־���yt�r�'6�����U��4P�:�ˣ0V�C�V�l�2��������RC?�/$xyCu�ᄫ�&׹F��_zV��ĝ���|�'(ݣ��Uq�B���^lrg�7axA 8k�����>��y�G���= ?6~�u��V`ў��QM4yz���8�Kq2* ���XV��xx]���e���P�V�:�T��;g���>���[O������k�ﮏ>�U��s�L�m˃��5��+ϋ)k7�g-2�����fBs%��ʩym�^�wM�0���b́^�q�>�wޘK��k.��ȝ 2(����� J��+/:UF�)�)�mw���o⤐@u���[���[��a�z��b&��FJEau�Y��� � �ڨSR �+���"�B��oD�g�Ce�ap_�H�b��>;�X-+�q�{��D�&s����ۨ.h-�0)*Tfo���Y^g��+�.k�����Y7������m��A��z[�4T�e����;h��%�H��Bz+���"x1?L��Vi����{6���w|��7@�1]�7�6J�h>�]�` I prefer email/texting communication because I know its a quicker way of getting information out to everyone. �~Z7� ����=\&�$_M����ۼ���}A��_Mc���2��)�v�V�D�j6@�u�S�5�EY��Y3ɩ�+}��iwv�v{�w&ڄ�yC:,iX�Nk�H@N�6C���d%p�(W=x�^���#r�v�� ��}b�M��'�3f��ḽ�Q&��΋BD�,�ݾ.��������^1l�]w�Q������s����Z7����x�� I feel like it is a struggle to reach an On Call Coordinator. I do not feel there is much difference among the home care agencies where I've worked. (mark all that apply). Your feedback is appreciated! Keywords: satisfaction questionnaire, caregivers, type 2 diabetes, dependent patients Introduction Satisfaction with treatment, knowledge about the disease, and assessment of the impact on the … Do you like working in pediatric home care? My caregiver … Overall, what is your satisfaction level with our Administration Department? I like my cases and feel confident in my ability to care for my clients. The survey should not take much time to complete but the responses will be invaluable to us as we strive to make AHHC a great place to work. �_-�-��@"˛�C���83U�U Caregiver Survey Thank you for taking our survey! Satisfaction with the help/care provided by caregiver. I feel AHHC is a better agency to work with. 8. Do you have any final comments or is there anything else that you would like to share that you feel would help us to be a better agency? Of course, you need to understand how your office staff and website perform, but CLIENT CARE should be the star of your client satisfaction survey! Your feedback is sincerely appreciated and it is confidential so please feel free to give … One important change to the 2nd Edition is the inclusion of measures and questions … endstream endobj 573 0 obj <>stream }Q ���_TЏ0Ľ���o/���5���ot�--��K�^����gÿP��y�"c1�xE�2��u��j2%*pYM�Y�]K�pIeUw�����{�؅�;�$�V^�G a͖��s�l��=�;�-���*�@�a�3#�\Spn The family I work with can be difficult and make me wish I were on a different case at times. Staffing Coordinators are on the phone pretty much non-stop all day long with team members and families. How would you rate the investigative diagnosis process that you underwent? What are some specialized patient satisfaction survey questions? Minnesota home care laws require that the Minnesota Department of Health (MDH) survey licensed home care providers at least once every three years. * 2. It is okay, but I sometimes feel I'd be happier somewhere else. (mark all that apply). 7Clear performance expectations How performance expectations are clearly communicated 11Adequacy of equipment/supplies The adequacy of equipment and supplies to do your job 12Sense of … (mark all that apply). My caregiver is professional (tidy appearance, respectful attitude). May 2, 2019 Department of Elder Affairs to Recognize Cape Coral Law Enforcement Efforts to Support Families Affected by Dementia … (mark all that apply). The CAHPS® Hospice Survey is a national survey of family members or friends who cared for a patient who died while under hospice care. 9 Assistance with cost/billing Helping you when you have a question about cost and billing ... Home care client satisfaction survey reference GLOBAL SATISFACTION QUALITY OF LIFE DOMAIN QUALITY OF CARE DOMAIN. … I am the only team member working with the family. profile; and satisfaction with informal or formal care received. This will help us to be sure that your child is … Web survey powered by Research.net. Have you worked in home care with any agency other than AHHC? Was the staff courteous? 6. This brief survey is to help us evaluate our relationships with our caregivers. Lets get this started with what should be a simple question. (mark all that apply). How would you rate the pre-training preparation? I enjoy working with her and feel we have a good relationship. We ask that you complete the questions … In turn, the questionnaire can help healthcare … Department of Elder Affairs Annual Client Satisfaction Survey Survey. No, I've only worked home care with AHHC. endstream endobj 574 0 obj <>stream Patients often walk into hospitals... Primary Care Providers. Get feedback through client/caregiver surveys, reduce caregiver turnover, earn awards, boost referrals, and grow your home care agency. 1. Develop a plan for sampling family caregivers with the companion survey. … (mark all that apply). 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Is the phase where learners are informed about their training goals and objectivesclearly stated before you started course!